Helpdesk & User Support
-
First-line (Level 1) technical support
-
Second-line (Level 2) and third-line (Level 3) support
-
Remote support (phone, email, chat, remote desktop)
-
On-site technical support
-
Incident and problem resolution
-
User account setup and management
Network & Connectivity
-
Network setup and configuration
-
LAN / WAN management
-
Wi-Fi setup and troubleshooting
-
Firewall and router configuration
-
VPN setup and management
-
Network performance monitoring
Data & Backup Services
-
Data backup and recovery
-
Disaster recovery planning
-
Business continuity planning
-
Data integrity and retention management
Hardware Support
-
PC, laptop, and workstation support
-
Server installation and maintenance
-
Printer and peripheral support
-
Hardware diagnostics and repairs
-
Hardware upgrades and replacements
-
Asset tagging and lifecycle management
Cybersecurity Services
-
Antivirus and endpoint protection
-
Firewall management
-
Security patching and updates
-
User access control and permissions
-
Cybersecurity awareness training
-
Incident response and threat mitigation
Email & Communication Systems
-
Email setup and support
-
Spam filtering and email security
-
VoIP and phone system support
-
Video conferencing support
Software Support
-
Operating system support (Windows, macOS, Linux)
-
Application installation and configuration
-
Software troubleshooting and updates
-
License management and compliance
-
Custom software support
Cloud & Infrastructure
-
Cloud migration and support (Azure, AWS, Google Cloud)
-
Microsoft 365 / Google Workspace support
-
Virtual server management
-
Backup and disaster recovery solutions
-
Storage management
IT Management & Consultancy
- IT strategy and planning
-
Technology audits and assessments
-
Vendor and license management
-
Policy creation (IT usage, security policies)
-
Compliance support (e.g. GDPR)